Our Commitment to Your Privacy
Six core principles underpinning personal data protection at 12joker
Highest-Level Encryption
All your personal data is protected with 256-bit SSL encryption — the same technology used by leading financial institutions. Your information cannot be accessed by unauthorized parties.
Your Data, Your Control
You have full rights to access, update, or request the deletion of your personal data. Contact our support team at any time to manage your account information.
No Sale of Data to Third Parties
12joker does not sell, rent, or transfer your personal data to any third party for marketing purposes without your consent. Your data belongs to you.
Minimum Data Collection
We only collect data that is strictly necessary to deliver our services. No excess information is gathered — our data minimisation principle ensures your privacy is protected.
Time-Limited Data Retention
Your personal data is retained only for as long as necessary for service purposes or legal obligations. After that period, data will be securely deleted or anonymised.
Immediate Breach Notification
In the event of any security incident involving your data, 12joker is committed to notifying you and the relevant authorities within the timeframe required by law.
Transparency is our priority. This Privacy Policy clearly explains how 12joker handles your personal data. We respect your rights and are committed to ensuring your information is always managed responsibly and securely.
01 Introduction
12joker ("us", "our platform") operates under the domain 12joker.onl and committed to protecting the privacy of all its users. This Privacy Policy describes our practices regarding the collection, use, storage, and protection of your personal data when you use our platform, website, or mobile app.
This policy applies to all registered members, website visitors, and anyone who interacts with 12joker's services. By registering or continuing to use our platform, you agree to the terms of this Privacy Policy.
We uphold the principles of Malaysia's Personal Data Protection Act 2010 (PDPA) and strive to ensure all our data processing practices comply with applicable legal requirements. Data protection is not merely a legal obligation for us — it is a core value of 12joker in building member trust.
02 Information We Collect
12joker collects various types of information depending on how you interact with our platform. The following are the categories of data we process:
A) Registration & Identity Information
When you register an account, we collect information such as your full name, date of birth, email address, phone number, and bank account or e-wallet details. This information is required for identity verification (KYC) and financial transaction processing.
B) Financial Transaction Information
We record your deposit history, withdrawals, wagering activity, and all financial transactions in your account. This data is retained for audit purposes, fraud prevention, and regulatory compliance.
C) Technical & Device Information
When you access the platform, we automatically collect technical information including your IP address, browser type, operating system, device used, and session log data. This information helps us identify suspicious access and improve platform performance.
D) Platform Usage Information
We analyse usage patterns such as games played, login frequency, session duration, and account settings preferences. This data is used to personalise your experience and improve our services.
| Data Categories | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information (KYC) | Account verification & legal compliance | 5 years after account closure |
| Financial Transaction Data | Payment processing, audit & fraud prevention | 7 years (legal requirement) |
| Technical Logs & IP | Security & Fraud Detection | 12 months |
| Platform Usage Data | Service improvement & personalisation | Throughout active account lifetime |
| Cookies & Analytics | Website performance, traffic analytics | Up to 24 months |
03 How We Use Your Data
12joker uses your personal data solely for legitimate and necessary purposes. We do not process your data excessively or for irrelevant purposes. The following are the primary purposes for which your data is used:
- Account Management: Creates, verifies, and maintains your member account securely.
- Transaction Processing: Processes deposits, withdrawals, and all financial activity in your account efficiently and securely.
- KYC Verification: Fulfils legal obligations related to identity verification and anti-money laundering (AML) compliance.
- Customer Support: Provides relevant and timely assistance when you contact our support team.
- Platform Security: Detects and prevents fraud, account abuse, and other unlawful activity.
- Experience Personalisation: Tailors content, promotions, and game recommendations based on your usage patterns.
- Service Communications: Sends important notifications regarding your account, transactions, and policy updates.
- Product Improvement: Analyses aggregate usage data to improve platform quality and performance.
We do not use your personal data to make automated decisions that significantly affect you without human involvement. Every decision relating to your account is reviewed by our team.
04 Sharing Information With Third Parties
12joker takes a strict and limited approach to sharing your personal data. We does not sell your data to any party for commercial purposes. Data sharing only occurs in the following situations:
A) Trusted Service Providers
We share necessary data with business partners who assist us in providing our services, including payment processors, licensed game providers, customer support platforms, and analytics services. All such providers are bound by strict data protection agreements and may only use your data for the specified purposes.
B) Legal Requirements
12joker may disclose your personal data when required by law, court order, or direction from a competent authority. This includes investigations related to money laundering, fraud, or other illegal activities.
C) Protection of Public Interest
In certain circumstances involving a serious threat to public safety or platform security, we may share information with relevant parties to prevent harm.
Any third-party service providers we use have undergone rigorous security assessments. They are not permitted to use your data for any purpose other than what is specified in our agreement.
05 Cookies & Tracking Technologies
12joker uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
- Performance Cookies: Collects information on how you use the platform to help us identify technical issues and improve performance.
- Functional Cookies: Remembers your preferences such as language and display settings to deliver a more personalised experience.
- Analytics Cookies: Helps us understand aggregate usage patterns for product improvement purposes.
You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect platform functionality. Please refer to your browser's help section for more information on managing cookies.
06 Data Security
The security of your personal data is a responsibility we take extremely seriously. 12joker implements multiple layers of technical and organisational protection to keep your data safe at all times:
- 256-bit SSL/TLS Encryption for all communications between your browser and our servers.
- Encryption of data at rest for all sensitive information stored in our database.
- Two-Factor Authentication (2FA) available to all member accounts for an additional layer of protection.
- 24/7 Monitoring by our cybersecurity team to detect and respond to threats in real time.
- Penetration testing periodically by independent security experts to identify and address system vulnerabilities.
- Internal Access Controls strictly enforced — only authorized personnel who require access for work purposes may view your personal data.
- Data backup regular and secure, to ensure service continuity.
While we take all reasonable steps to protect your data, no security system can guarantee 100% protection against all cyber threats. You also play an important role by keeping your password and login credentials confidential.
07 Data Storage & Transfers
Your personal data is stored on servers located in secure data centres with high physical and digital security standards. 12joker ensures that all data storage locations comply with applicable data protection legal requirements.
In some cases, your data may be processed or stored outside of Malaysia, particularly when involving international service providers such as licensed gaming platforms or global payment processors. In such situations, we ensure:
- The recipient country or organisation provides an equivalent or higher level of data protection.
- Appropriate data transfer agreements are in place to protect your rights.
- Transfers are carried out only for necessary purposes and within the minimum required scope.
Our data retention periods are based on operational requirements and legal obligations. When data is no longer needed, it will be securely deleted or anonymized so it can no longer be linked back to you.
08 Your Rights as a Data Subject
Under applicable data protection laws, you have the following rights regarding the personal data we hold about you. We respect and facilitate the exercise of these rights:
To exercise any of the above rights, please contact our data protection team via email or live chat. We will process your request within 30 business days. In complex cases, this period may be extended to 60 days with notice to you.
Please note that certain rights may be limited by legal obligations — for example, we are unable to delete financial transaction records required for audit and legal compliance purposes.
09 Children's Privacy
The 12joker platform is exclusively for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we discover that a child's personal data has been collected without valid parental or guardian consent, we will take immediate steps to delete that information and close the account in question.
If you believe that your child or any minor has registered an account on our platform, please contact us immediately at so that we may take the appropriate action.
10 Third-Party Links
The 12joker platform may contain links or integrations with third-party services such as game providers, payment platforms, and support applications. This Privacy Policy applies solely to the 12joker platform.
We are not responsible for the privacy practices of any third-party websites or services accessed through our platform. We encourage you to read the privacy policy of each third-party service before providing them with any personal information.
All game and payment providers integrated into the 12joker platform have undergone assessment and meet our required security standards. However, your direct interactions with their services are subject to their respective privacy policies.
11 Changes to This Privacy Policy
12joker reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to you via:
- A clear notice on the main page of our platform.
- Email to your registered address (for material changes affecting your rights).
- In-app notification on the 12joker mobile app.
The "Last Updated" date at the top of this document will always be updated to reflect the latest version. We encourage you to review this page periodically. Continued use of the platform after changes are published constitutes your acceptance of the updated Privacy Policy.
12 Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:
- Email: [email protected] (displayed as text only)
- Live Chat Support: Available 24/7 within the platform
- General Support: [email protected]
We will acknowledge receipt of your request within 3 business days and endeavour to resolve each inquiry within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.
If you have general questions about our privacy practices, platform, or services, you may also visit FAQ page for answers to frequently asked questions.
Thank you for trusting 12joker with your personal data. We are committed to maintaining that trust through transparent, responsible, and ethical privacy practices.
Play Safe & With Confidence
Your data is protected with best-in-class encryption. Register now and enjoy a safe, fair, and exciting gaming experience alongside thousands of 12joker members across Malaysia.